By ordering from us it is accepted that you agree to our Terms & Conditions. Whilst we endeavour to ensure the accuracy of the information on our site, we cannot guarantee the accuracy or completeness of any information or material on the site. Should a product be unavailable, we will inform you of this promptly. Prices and specifications can change without notice and products are subject to availability.
Currently we take payment by debit or credit card (VISA, VISA Delta, MasterCard, Maestro (Switch), Amex and Solo) securely online via WorldPay or UK cheque by post.
It is our policy to ensure that all products supplied to all our customers arrive in perfect condition. If you are not happy with products purchased we will happily refund your money, (excluding the delivery charge) or exchange the products if you inform us within 7 days after the day of delivery.
Any returned products must be returned to us in good condition, with all packaging intact. All refunds will be paid within 30 days of us receiving the returned item. Any product returned must be within its original packaging and adequately packed to avoid any possible damage. The cost of returning the product is the responsibility of the customer.
All goods must be examined at the time of delivery and any damages or shortage must be recorded on the delivery forms. Unexamined or unchecked goods will not be accepted. Queries relating to claims must be made within 48 hours of delivery otherwise claims cannot be guaranteed.
We may only sell alcohol products to those over the minimum legal age for purchasing alcohol products in your country of residence. By placing an order you confirm that you comply with this.
Alcohol products sold at www.houseofmacduff.co.uk are subject to UK taxation. VAT is included at 20%.
We do not deliver to P.O. Box addresses.
All deliveries are made Mon-Fri during business hours. To ensure prompt delivery someone must be present to sign for the parcel. Delivery charges are calculated based on the weight of the product and the destination address.
We like to hear from our customers whether by phone or by e-mail, so if you have a question the above FAQ does not cover please do not hesitate to get in touch.